Inbound SMS delays from Verizon

Incident Report for SR Health

Resolved

All systems are operational.

Posted Nov 03, 2022 - 14:25 MDT

Update

Inbound messages from Verizon are working as expected. The team will continue to monitor.

Posted Nov 03, 2022 - 10:35 MDT

Update

We are continuing to monitor for any further issues.

Posted Nov 03, 2022 - 09:21 MDT

Update

The issue with upstream routing has been identified and the relevant parties are working on mitigation. Our team remains engaged with our SMS aggregator while they resolve the issue with Verizon and restore inbound SMS from the Verizon network.

Posted Nov 03, 2022 - 09:18 MDT

Monitoring

We're currently investigating inbound SMS delays from Verizon. Relevant teams are engaged with industry vendors to determine the cause of the issue and we'll advise once we have further details.

Posted Nov 02, 2022 - 16:24 MDT

This incident affected: Messages.