All Systems Operational
SR Health Platform - Platform access and overall performance Operational
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Operational
Schedule Operational
Conversations Operational
Patients Operational
Telehealth Operational
Messages Operational
Forms (Intakes and Surveys) Operational
Provider / User Configuration Operational
Reports Operational
Itineraries Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 30, 2023

No incidents reported today.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - This issue has been resolved.
Jan 25, 12:42 MST
Update - On Jan 24 20:03:40 GMT 2023 (1:03 PM MT) our Identity and Access Management provider, Okta, notified us that they have corrected the incident that was causing invalid authentication tokens to be issued. We will continue to monitor. All systems are operational. If you continue to have issues please contact customer support.
Jan 24, 16:00 MST
Monitoring - We have identified the issue and are in the process of rolling out a mitigation while we wait for our 3rd party Identity Access Management vendor to provide us further detail. If you encounter authentication issue please retry the action.
Jan 24, 09:56 MST
Identified - The issue has been identified and a fix is being implemented.
Jan 23, 18:05 MST
Investigating - We are having intermittent issues with authorization tokens issued by our 3rd party IAM vendor. If you experience authentication problem problems please refresh your page and or try the action again.
Jan 23, 16:07 MST
Jan 24, 2023
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.