All Systems Operational
SR Health Platform - Platform access and overall performance Operational
Sync - General stability of SR sync software and connection to client PM/EMR/EHR Operational
Schedule Operational
Conversations Operational
Patients Operational
Telehealth Operational
Messages Operational
Forms (Intakes and Surveys) Operational
Provider / User Configuration Operational
Reports Operational
Itineraries Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023
Resolved - We identified an error in message processing and corrected the issue at 8 PM last night with all messages processing successfully. We continued to monitor messaging status and all issues have been resolved.
May 30, 20:00 MDT
Investigating - Some customers have reported multiple messages going out to patients. We are currently investigating to isolate and determine root cause. As a result, we have paused messaging campaigns to minimize the impact to patients and customers. We will provide additional updates as we work towards a resolution.
May 30, 15:20 MDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.