SR Health Status

All Systems Operational

SR Health Platform - Platform access and overall performance Operational

Sync - General stability of SR sync software and connection to client PM/EMR/EHR Operational

Schedule Operational

Conversations Operational

Patients Operational

Telehealth Operational

Messages Operational

Forms (Intakes and Surveys) Operational

Provider / User Configuration Operational

Reports Operational

Itineraries Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 10, 2023

No incidents reported today.

Jun 9, 2023

No incidents reported.

Jun 8, 2023

No incidents reported.

Jun 7, 2023

No incidents reported.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

Multiple Automated Messages

Resolved - We identified an error in message processing and corrected the issue at 8 PM last night with all messages processing successfully. We continued to monitor messaging status and all issues have been resolved.
May 30, 20:00 MDT

Investigating - Some customers have reported multiple messages going out to patients. We are currently investigating to isolate and determine root cause. As a result, we have paused messaging campaigns to minimize the impact to patients and customers. We will provide additional updates as we work towards a resolution.
May 30, 15:20 MDT

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.