Intermittent non-delivery of inbound SMS/MMS messages

Incident Report for SR Health

Resolved

This incident has been resolved.

Posted Sep 28, 2021 - 10:50 MDT

Update

We are continuing to work with third-party service providers on fixing this issue.

Posted Sep 27, 2021 - 13:35 MDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 27, 2021 - 12:49 MDT

Identified

Delays in message delivery has been confirmed with third-party service providers. Delivery of messages on toll-free numbers is more significantly impacted. Messages are being collected and queued and will be delivered as the issues causing the problem are resolved.

Posted Sep 27, 2021 - 12:42 MDT

Investigating

We are currently investigating this issue.

Posted Sep 27, 2021 - 12:35 MDT

This incident affected: Messages.